Privacy Policy

1. Information We Collect

When you interact with the Pointknown website, we may collect information that you voluntarily provide to us, as well as certain information collected automatically through website technologies.

Information you provide may include your name, email address, company or organization, phone number, project information, and other information you choose to submit through our contact forms or communications.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your browser type, device information, general geographic information, pages visited, referring pages, and information about how you interact with the website.

This information helps us understand website usage, improve performance, and maintain the functionality and security of the site.

3. Cookies and Similar Technologies

Pointknown may use cookies and similar technologies to support website functionality, understand website usage, and improve the experience of visitors.

Some cookies may be placed by third-party services that provide analytics, website functionality, or other services used by the website.

4. Google Analytics

Pointknown uses Google Analytics to help us understand how visitors use our website. Google Analytics may collect information such as pages viewed, approximate location, device type, browser information, and interactions with the website.

This information is used to evaluate website performance, understand traffic patterns, and improve our content and services.

5. Google Search Console

Pointknown uses Google Search Console to monitor and understand how our website appears in Google Search.

Search Console provides information about search visibility, indexing, search queries, website performance, and technical issues. We use this information to maintain and improve the website and its search visibility.

6. Contact Forms and Lead Information

When you submit information through a Pointknown contact form, the information you provide may be processed through our website and lead-management systems.

Pointknown currently uses GoHighLevel and its LeadConnector services to support contact-form submissions and lead management.

Information submitted through these forms may include your name, email address, phone number, company information, project details, and any other information you voluntarily provide.

7. How We Use Information

Information collected through the website may be used to:

• Respond to inquiries and requests.
• Discuss potential projects and services.
• Provide requested information or communications.
• Improve our website, content, and services.
• Understand website traffic and visitor behavior.
• Maintain website security and functionality.
• Manage and communicate with prospective clients.

8. How We Share Information

Pointknown does not sell or rent your personal information.

We may share information with trusted service providers that help us operate the website, manage inquiries, analyze website performance, or provide other business services. These providers are expected to use information only as necessary to provide their services to us.

We may also disclose information when required to do so by law, legal process, or to protect the rights, property, or safety of Pointknown, our clients, or others.

9. Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, maintain business records, provide services, comply with legal obligations, resolve disputes, and support legitimate business purposes.

The length of time information is retained may vary depending on the nature of the information and the purpose for which it was collected.

10. Data Security

Pointknown takes reasonable measures to protect information submitted through the website. However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. Pointknown is not responsible for the privacy practices, security, or content of those third-party websites.

We encourage visitors to review the privacy policies of third-party services before providing them with personal information.

12. Children's Privacy

Pointknown's website and services are intended for professional and business-related use. We do not knowingly collect personal information from children.

13. Your Privacy Choices

You may contact Pointknown if you have questions about personal information you have submitted to us or if you would like to request that we review, update, or delete information where applicable.

You may also adjust certain browser settings to limit or manage cookies and similar technologies. Disabling certain cookies may affect some website functionality.

14. Changes to This Privacy Policy

Pointknown may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or legal requirements.

When changes are made, the updated policy will be posted on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions about this Privacy Policy or how Pointknown handles information, please contact us.